Return & Refund Policy

This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed for purchases made through Pecard Leather Care Co. (“Company”, “we”, “us”, or “our”) via https://www.pecard.com.
By purchasing our products, you agree to this Return and Refund Policy.

1. Business & Offering Scope

This Return and Refund Policy applies to all purchases made for:

  • Physical Products: This includes all leather care products, conditioners, oils, and other items available for sale on our website.

This policy covers purchases made directly through our website or through authorized payment platforms only. It does not apply to purchases made through third-party retailers or platforms.

2. Return and Refund Eligibility

Is a return or refund offered?
Yes, returns and refunds are offered within 30 days of purchase. If you are not satisfied with the performance of any Pecard product, you can easily contact our customer service team, and we will promptly authorize a return or refund. Our goal is to ensure that you are fully satisfied with your purchase.

Return Window
Customers may request a return or refund within 30 days from the purchase date. After this period, we are unable to offer a return or refund. To initiate the process, simply reach out to us with your order details.

Conditions for Eligibility
A return or refund may be approved if:

  • You are not satisfied with the performance of any Pecard product.
  • The request meets the stated return window

Non-Refundable Items
The following are non-refundable:

  • Shipping and handling charges are non-refundable, as these fees cover the costs of processing and delivering your order.

3. Cancellation Rules

Cancellation Allowed
Yes, cancellations are permitted under the following conditions:

  • The cancellation request must be made before the item has been shipped.
  • Once the item has been shipped, it will no longer be eligible for cancellation and will instead fall under our return and refund policy.

Partial Refunds

Partial refunds may be issued when:

  • The order has been partially processed or shipped.
  • Administrative or processing costs have already been incurred in handling the order.

Cancellation Fees
There are no cancellation fees for orders cancelled before shipment.

4. Return and Refund Process

How to Request a Return or Refund
Customers can request a return or refund by:

We aim to process your request as quickly as possible and will provide instructions on how to return the item or proceed with the refund.

Required Information

To ensure a smooth return or refund process, please include the following information when submitting your request:

  • Email or phone number used to place your order
  • Order ID or transaction reference number
  • Customer name and contact details
  • Reason for the return or refund request

Approval Process
Return or refund requests are reviewed manually and approved or rejected based on eligibility criteria.

Refund Method
Approved refunds will be processed via:

  • The original purchasing credit card or PayPal account number.

Refunds will be credited back to the same method used at the time of purchase.

5. Processing Timelines

Return and refund requests are typically reviewed within 3–5 business days of submission.
Once approved, refunds will be processed within 5–10 business days.
Please note that banking or payment gateway delays may occur, which are beyond our control and may affect the timing of your refund.

6. Special Scenarios

Late or Missed Refunds
If you have not received your refund within the stated timeframe, please contact us as soon as possible. We will investigate the issue and work to resolve it promptly.

Failed Payments / Chargebacks
In the case of chargebacks or disputed payments, the return or refund process may be suspended until the dispute is fully resolved. This ensures that both parties are protected and the refund is processed correctly once the dispute is cleared.

Promotional or Discounted Purchases
Refunds are generally not available on discounted or promotional purchases, unless required by law. Please check the terms and conditions of specific promotions for further details.

Force Majeure
Returns and refunds may be delayed or denied due to events beyond our reasonable control. These events include, but are not limited to, natural disasters, government actions, technical outages, or other unforeseen circumstances.

7. Legal & Compliance

This Return and Refund Policy is governed by applicable consumer protection laws of Wisconsin.

Jurisdiction
All disputes shall be subject to the laws and courts of Wisconsin, USA.

Dispute Resolution
Customers are encouraged to contact us first to resolve any issues amicably before pursuing any legal remedies. We strive to offer a positive resolution for all concerns and aim to resolve disputes in a timely and fair manner.

Policy Changes
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes made will be reflected on this page, along with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates.

8. Customer Support & Contact

For return and refund-related inquiries, contact us at:

  • Email: info@pecard.com
  • Support Hours: Mon–Thu: 8:00 AM – 5:00 PM, Friday: 9:00 AM – 1:00 PM
  • Response Time: We aim to respond to all inquiries within 24 - 48 business hours

Effective Date
This Return and Refund Policy is effective as of 18 February 2026