Shipping Policy

Last updated: 18 February, 2026
This Shipping Policy explains how Pecard Leather Care Co. (“we,” “us,” “our”) processes and ships orders placed through www.pecard.com.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Please note that orders placed after 5:00 PM PST will be processed on the next business day.
During high-volume periods, holidays, or unforeseen circumstances, processing times may be extended. We strive to process all orders as quickly as possible and will notify you of any significant delays.

2. Shipping Destinations

We currently ship to:

• Domestic: United States
• International: Selected international destinations

For international orders, shipping availability and rates will be displayed at checkout based on your delivery address. If you're located outside our standard shipping areas, please contact us for more details on shipping options.

3. We don’t ship to the following locations:

4. Shipping Methods & Delivery Times

We offer the following shipping options:

Delivery times are estimates only and not guaranteed, as factors like carrier delays or weather may affect delivery.

5. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the weight, size, and destination of your order.
We offer free shipping on all U.S. orders, so there are no additional shipping costs for deliveries within the United States.
Handling fees: There are no additional handling fees applied to your order.
All prices are shown in USD and will be charged in U.S. dollars at checkout. If you’re placing an international order, the exchange rate will be applied based on your payment method.

6. International Shipping

For international orders:

• Customs duties, taxes, and import fees are the responsibility of the customer and are not included in the shipping cost.
• These additional charges may vary depending on the destination country and will be collected by the carrier at the time of delivery.
• Please be aware that customs clearance processes may cause delays that are beyond our control, and we recommend checking with local authorities for any specific regulations.

7. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow 24–48 hours for the tracking details to update in the system. This delay may occur as the carrier processes the shipment and updates their tracking database.

8. Delivery Issues & Delays

Pecard is not responsible for delays caused by:

• Carrier issues
• Customs processing
• Weather conditions
• Incorrect address information provided by the customer

If your order is delayed or appears lost, please contact us at info@pecard.com.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at the time of order.
If an order is returned due to an incorrect or incomplete address:

• Additional shipping fees may apply.
• Refunds may be reduced by the original shipping costs.

10. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 7 days of delivery to report the issue.
• Provide photos of the damaged item and packaging to help us assess the situation quickly.
• We will arrange a replacement or refund where applicable, depending on the product and circumstances.

11. Split Shipments

Orders may be shipped in multiple packages depending on product availability. This could occur if some items are backordered or come from different locations. If your order is split, you will receive separate tracking numbers for each package, allowing you to track them individually.

12. Shipping Restrictions

Certain products may be subject to shipping restrictions based on factors such as size, weight, or legal regulations. These restrictions may vary by destination and could affect the shipping options available for specific items. If any product in your order is restricted, we will notify you and work with you to find an alternative shipping solution.

13. Returns & Refunds

Please review our Return & Refund Policy at: Link will appear here after “return policy” is implemented
Shipping and handling fees are non-refundable, unless otherwise stated in specific circumstances or promotions. If you have any questions regarding returns, please contact us for clarification.

14. Force Majeure

We are not liable for shipping delays caused by events beyond our control, including but not limited to natural disasters, pandemics, strikes, or government actions. These events may lead to unexpected delays in processing or delivery of your order, and while we will do our best to ensure timely delivery, such circumstances may be beyond our control.

15. Changes to This Policy

We reserve the right to update this Shipping Policy at any time to reflect changes in our practices, services, or legal requirements. Any updates or modifications will be posted on this page, along with the updated revision date. We encourage you to periodically review this policy to stay informed about our shipping terms.

16. Contact Us

If you have any questions about shipping, please contact us:
Email: info@pecard.com
Phone: 1‑800‑467‑5056/(920) 468‑5056
Business Hours:

• Mon–Thu: 8:00 AM – 5:00 PM
• Friday: 9:00 AM – 1:00 PM
• Closed on weekends (Saturday & Sunday)